.support-widget{display:block;width:100%;min-height:calc(100dvh - 172px);background:var(--shop-surface);border-right:1px solid var(--line);border-left:1px solid var(--line)}.support-content{display:grid;grid-template-columns:320px minmax(0,1fr);width:100%;min-height:calc(100dvh - 172px);gap:0;overflow:hidden;padding-top:0}.support-left-panel{width:auto;display:flex;flex-direction:column;min-width:0;min-height:0;background:var(--shop-surface);border-right:1px solid var(--line);padding:0;max-height:none}.support-header{display:flex;align-items:center;gap:12px;min-height:60px;padding:0 18px;margin-bottom:0;border-bottom:1px solid var(--line)}.support-header .btn-back-to-faq{width:36px;height:36px;background:transparent;border:1px solid var(--line);border-radius:6px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:color .15s ease,border-color .15s ease,background .15s ease;color:var(--shop-text-muted)}.support-header .btn-back-to-faq:hover{background:var(--shop-hover-bg);border-color:var(--line-strong);color:var(--shop-text)}.support-header .btn-back-to-faq svg{width:20px;height:20px}.support-header h2{font-weight:780;font-size:13px;letter-spacing:.04em;text-transform:uppercase;color:var(--shop-text);margin:0}.tickets-list{display:flex;flex-direction:column;gap:0;flex:1;min-height:0;overflow-y:auto;padding:8px 0}.ticket-item{display:flex;align-items:flex-start;gap:12px;padding:12px 18px;background:transparent;border:none;border-bottom:1px solid var(--line);border-left:1px solid transparent;border-radius:0;cursor:pointer;transition:background .15s ease,border-color .15s ease,color .15s ease}.ticket-item:hover{background:color-mix(in srgb,var(--shop-text) 4%,transparent)}.ticket-item.active{background:color-mix(in srgb,var(--shop-text) 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